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DMV Air Effective Date: 07/01/2026 Last Updated: 07/09/2026
 

DMV Air ("DMV Air," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (www.dmvair.com), contact us, schedule service, or otherwise interact with our heating, ventilation, and air conditioning ("HVAC") services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
 

1. Information We Collect

Information you provide to us. We may collect personal information that you voluntarily provide when you:

• Request an estimate or schedule a service appointment

• Complete a contact form on our website

• Sign up for a service plan or subscription

• Communicate with us by phone, email, or text message

• Opt in to receive SMS/text message communications

This information may include your name, mailing address, service address, email address, phone number, and details about your HVAC systems and service needs.
 

Information collected automatically. When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar technologies and is used to operate and improve our website.

Payment information. If you make a payment, payment card information is processed by our third-party payment processors. We do not store full payment card numbers on our systems.
 

2. How We Use Your Information
 

We use the information we collect to:

• Provide, schedule, and perform HVAC services

• Respond to your inquiries, estimates, and service requests

• Send appointment confirmations, reminders, technician arrival updates, and service follow-ups

• Process payments and maintain service records

• Send you communications you have opted in to receive, including SMS/text messages

• Improve our website, services, and customer experience

• Comply with legal obligations and enforce our agreements
   

3. SMS/Text Messaging and Mobile Information
 

If you opt in to receive text messages from DMV Air, we will use your mobile phone number to send you the types of messages described in our SMS Terms and Conditions.
 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted only as necessary to deliver those services. All other categories of use exclude text messaging originator opt-in data and consent; your SMS opt-in data and consent will not be shared with, or sold to, any third parties.
 

You may opt out of text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information below.
 

4. How We Share Your Information
 

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers. With trusted vendors who perform services on our behalf, such as scheduling and dispatch software, payment processing, website hosting, and customer support. These providers are permitted to use your information only as necessary to perform services for us.

• Legal requirements. When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of DMV Air, our customers, or others.

• Business transfers. In connection with a merger, acquisition, or sale of all or a portion of our business, subject to this Privacy Policy.
   

5. Cookies and Analytics
 

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.
 

6. Data Security
 

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
 

7. Data Retention
 

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain service and warranty records, and to comply with legal, accounting, and regulatory requirements.
 

8. Children's Privacy
 

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
 

9. Your Privacy Rights
 

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, or delete the personal information we hold about you, and the right to opt out of certain uses. Virginia residents may have additional rights under the Virginia Consumer Data Protection Act (VCDPA). To exercise any of these rights, contact us using the information below. We will respond to verified requests as required by applicable law.
 

10. Third-Party Links
 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
 

11. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
 

12. Contact Us
 

If you have questions about this Privacy Policy or our privacy practices, please contact us via one of the methods listed below.